Sim card reactivation

Since the so called system upgrade, I have been trying to get my data Sim reactivated and all the consultants at the call centre claim that they are escalating my query and it should take 5 to 24 hours for it be resolved, 5 to 24 that has somehow turned into 4 weeks of calling for assistance and being told the same thing. If it's not that, their systems are somehow always offline and you need to call after 1-2 hours an issue that I have not only experienced once but more that 5 times. Telkom is the worst, but how can you be struggling with a system 4 weeks, clearly someone is not doing their job