Sim Card not working

<br> on the 29-06-2015 I went to east gate mall and purchase 5gig of data the lady who was helping did not check if the sim card was active or not to my knowledge the sim card was working fine. when I connected with Telkom ****le I kept getting an error massage the following day I went to the store in East Gate Mall to report the problem the case was open the case number is ***0 and was told the that will take 70 hours to be resolved. <br> <br> went back to the store in East gate mall on 07-07-2015 a lady from technical department in the store said there is nothing she can do I need to wait for the people she logged a case from, now your 70 hours turn around time was due long time. still till today I`m stuck with a simcard that is loaded with data but can`t use it.<br> <br> this problem must be resolved now or would like to be refunded