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GH
Gavin H

1 reviews | Active since Oct 2017

11 Oct 2017, 18:23

SIM card not activated for 3 weeks

I have a contract with Telkom through Mondo. I recieved my SIM card and was suppose to be activated in 24/ 48 hours. It's been 3 weeks now. Every time I call them it's been promised that it will be activated soon.

0
Replies (4)
Telkom
Telkom's reply17 Oct 2017, 14:08
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.

Please make sure you select "post a private reply" when you respond so that we can be able to view those details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

GH
Gavin H's update18 Oct 2017, 04:02
Reviewer Update
*** I.d
GH
Gavin H's update20 Oct 2017, 14:59
Reviewer Update
its been an additional 7 days my SIM card is still not activated. Mondo & Telkom has not rectified anything. How can I cancel the debit order I do not want this contract or this bad service any more.
Telkom
Telkom's reply30 Oct 2017, 09:51
Official

Hi gavin-henry,

Please be informed that we have attempted to contact you on the number: *** and have been unsuccessful.

Kindly provide us with an alternative number so that we can assist you further.

We apologize for the inconvenience caused.

kind regards

Nomasonto

Telkom Social Media Team

Best regards,