1 reviews | Active since Jun 2017
SIM CARD DISCONNECTED EVEN THOUGH A PAYMENT HAS BEEN MADE
<p>My sim card has been disconnected. I made a payment on the 15th of May and it only reflected on the 23rd of May 2017 on their side. Today is the 9th of June 2017 my sim card is still not connected I cannot make any calls. I have been calling every day and no one is assisting everyday it’s the same story “they are escalating the issue”. I ask to speak to a manager but they put me on hold for more than 15 min and finally they decided to talk to me and tell me the manager has knocked off. I also don’t get a reference number for the call!!!</p> <p>I spoke to the following people from the durban call center</p> <p>Zama</p> <p>Sydney</p> <p>Silindokuhle Mgenge</p> <p>Nokwanda Gcabashe</p>
So I phoned Telkom call centre, because they don't call to give you an update on your query. They tell my sim is active. It was reactivated on the 13th of June. So i checked my sim is still not active. They told me to get a new sim! I am confused this is a new phone, new sim. Why do I have to get a new sim???
So I phoned Telkom call centre, because they don't call to give you an update on your query. They tell my sim is active. It was reactivated on the 13th of June. So i checked my sim is still not active. They told me to get a new sim! I am confused this is a new phone, new sim. Why do I have to get a new sim???