Sim card damaged ***A

Telkom provided me with a damaged sim card that was hand cut in March - not even a Telkom card but an 8TA card!!!!, and the gold part of the chip was cut and damaged, I have been having endless trouble with this sim, and been into the store requesting a swap, they kept on resetting the sim, this has been going on since march.<br> Today my sim just stopped connecting to the network, so I went in to the store, the staff all know me very well by now!<br> Waited 30 minutes to be served, was then told that there is an open sim order on my contract, and IT department needs to close order before they can activate the new sim which will take up to 48 hours to activate!<br> This is ridiculous I need my phone for business and personal use, I already have been without a phone today, now I must wait another 2 days, this is totally unacceptable.<br> Order number ***A<br> I want my sim activated now!<br> This is my second complaint in 2 months!