Sim Card Concern

I went to a Telkom branch at Lakeside Mall today to get two sim swaps. both sim were misplaced. the consultant went on to charge me R40 for the sim swaps. The last time I checked a sim swap was free at Telkom. He took a long time to complete the transaction and I wondered why he took so long. his explanation was: " I just need to ensure your sim card is activated once you leave here." but his body language was just off. I paid the R40 and asked for an itemized receipt, he couldn't provide it to me. checking his screen, I see he bought airtime and also rica'd 2 extra sim cards on my name. I asked to see the manager, none of the other consultants seemed to bother. it seemed as though it was a norm.

I just wanted to find out if Telkom is aware of this. I can imagine how many people have additional sim cards on their names without their knowledge. I did manage to get a refund. Can Telkom investigate this?