Sim card based home line not activated after 2 months

Good day. We recently signed up for a wireless landline telephone after the copper cables in the area were removed by telkom. The sim card and cordless phone were collected from the telkom store in musgrave durban in the 1st week of July 2019. We've been calling the call centre and going to the store itself to follow up as the sim card hasn't been activated as yet or something similar as the phone isn't working. It is now almost 2 months since then and there has been no progress except escalation after escalation and reporting the matter on the system and follow ups not providing any joy. Reference number of the case ***0 reported 1st July 2019.