Sim cancelled, data forfeited although promised it will be retained and billed for service not received

I have read so many terrible and shocking reviews regarding bad service from Telkom but like an idiot I still went and subscribed with them for my home WIFI. From the terrible Network coverage to the incompetence of their call center customer care I do not even know what to do because I am beyond angry and frustrated. The only time you get good service is when they are trying to sign you up.

Right now I am angry, disappointed and frustrated by the lies and bad service I received from Telkom.

So my contract with them has expired and I refused to renew it obviously due to the continuous bad service I encountered with them. I have however had countless conversations with them regarding what was going to happen to a lot of data that I was unused on my sim card and whether it was going to be forfeited or kept on the sim since I had also asked them to move it to prepaid upon the contract expiry and was assured that the data will remain until end of September even after my contract expires early September and that my sim will be converted to prepaid as promised. I even asked them if all the conversation were being recorded just incase everything I was promised doesn't come to be.

Come time for contract to expire my sim gets cancelled and doesn't even appear on my profile and obviously the data that I was promised that will be retained is also gone since the sim is cancelled.

I called them so many times to convert the sim and bring back the data whoever instead I get an invoice with a bill to be billed data that I never used. I then called again last week and promised again that they will try to rectify within 72 hours and that someone will call me it been way more than 72 hours and a new week still nothing and I am expected to still pay for services I never used. Yesterday the 25th September 2019 I called again and I was told that my query was in a queue and nothing can be done.

As it stands I am still waiting and will probably be charged at the end of the month for nothing. This is unacceptable and thus far the worst service provider I have ever encountered ....

Very disappointed customer :-(