Sim blocked even after debit order payment

<p>My account was in arrears for June and July which were subsequently paid by debit order of R1 198 on 29 July 2016. Telkom sent through a second debit order of R599 on 30 June 2016 for the August 2016 period(Thus I was billed in advance). However the number is still suspended and I cannot access the internet even though I have been billed in advance will telkom refund for period I am unable to use service? The number in question is ********** on uncapped LTE. Your urgent assistance will be appreciated.</p>