SIM Activation: Breach of Terms and Conditions

<p><br />Dear Telkom Sales Department</p> <p>After struggling for a week to arrange the February deal contract due to a Technical Error and receiving it on Friday, the SIM card was not activated as indicated 'within 48 hours' in the terms and conditions. It is now more than 56 hours after receiving the device.</p> <p>Therefore, since Telkom have breached the terms and conditions of the contract, I will request for the courier to come fetch the device.</p> <p>This is not the first time I am struggling with SIM activation. On my Freeme 1GB contract I waited 5 working days for the SIM to be active and that was even after contacting Telkom several times to assist with activation. When will Telkom be on par with other networks when it comes to the time it takes for SIM activation?</p>