HL
Hugo L

1 reviews | Active since Jul 2011

21 May 2017, 22:03

Silence not golden

<p>As per previous review, I complained that Telkom is unreachable when trying to disconnect my landline. I was promptly contacted after the review. Promising to disconnect the service and refund the money on the months the line was firstly cancelled. Fact is, the line was disconnected, still receive a bill and no refund. Trying to email on the address I was contacted on also yielded no results. Seems only hellopeter works!</p>

0
Replies (1)
Telkom
Telkom's reply22 May 2017, 09:21
Official

Good day Hugo,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team