LR
Lerato R

1 reviews | Active since Jun 2016

11 Jun 2016, 21:04

Silence

<p>I did an upgrade and opened another contract last week Sa****ay 4th of June at a Telkom Store athat Brooklyn Mall. I received 1 phone on that day for the upgrade but not the 2nd phone for the new contract until now no one had called to tell me what is going, on the 4th I was told to come on Wednesday 8th of June to collect my Samsung A3 as stock will be delivered on Tuesday 7th of June.</p> <p>When I went to the store I had to stand for over 10 minutes like I was lost and when I finally got assisted the manager I think an African guy was not friendly enough to assist me he interupted me as I was explaining my story to him "because on the 4th I was assisted by a lady called Mmathapelo and she wasnt there on Wednesday" he rudely said:"we are still awaiting stock " when I asked when they would receive it he said rudely:"we have been waiting stock since yesterday" </p> <p>I left the store angry and was told that I would be contacted with feedback. Mind you I'm currently on maternity leave and I had to drive from Pretoria West to Brooklyn to check on my phone because they weren't answering the phone since 9am for them to tell me the phone hadn't deliveried yet.</p> <p>Until now today nobody has said anything to me, I tried calling the Brooklyn Store yesterday 10th June the whole day but nobody picks up the phone</p> <p>I don't know what is happening in that store. </p> <p>Someone pleeeeeeeeeeeeeeeeeease assist me because I don't know what to do now.</p> <p>Unsatisfied customer</p>

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Replies (1)
Telkom
Telkom's reply11 Jun 2016, 21:27
Official

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Best regards,