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Mahomed Bilal Amode Hoosen

1 reviews | Active since May 2011

24 Feb 2018, 08:32

Significantly slower than advertised

I have been waiting more than a week for Telkom to send out a technician for and check my line. This after escalating an issue with my voice line and ADSL. I have been having issues with my line since upgrading to a faster line last year. I upgraded to 10mb as their website indicates that my area is covered up to 10mb. There were issues post activation with technicians then indicating that my line cannot handle 10mb. Seriously??

The speeds they claim for their ADSL lines are not even close to the actual performance. Why? Telkom’s infrastructure is old and should be replaced to ensure everyone gets the same level of service. Pathetic that I have to pay for a 4mb line but to be able to achieve only half of that...really frustrating!

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MBAH
Mahomed Bilal Amode Hoosen's update24 Mar 2018, 15:45
Reviewer Update
Disagree. The issue with the speed still exists. My designated 4mb line is running at 2mb and below. In my opinion Telkom does not know how to resolve the issue. The issue is outdated infrastructure that they do not want to invest in to replace and there is no indication of when fibre will be rolled out in my area. While I wait, Telkom does not mind charging me for a line for which they are not delivering on. Really frustrating that they have such a dont care attitude.