Signed up for January big deal and still have no internet or hardware

I moved back to telkom from afrihost and signed up for the January big deal on the 11th Of January 2019. Telkom captured the wrong cell number as primary contact number so I have not received my new telkom internet account details. I am not getting messages to say whether or not my internet is active or not and when I try to reset username and password, sms's are sent to a number i don not know. 10210 cannot fix this and neither can the guys at 10213...the latter tried (nice service) but failed in deleting the wrong number. I have not received my router or lit box as yet but if i check my order status, its completed? please assist as this is leaving a sour taste in my mouth when comparing this service to the service im use to from afrihost