Signed up for a 20mb package, received a 10mb package

Signed up for a 20mb package, received a 10mb package, Telkom have been struggling for weeks just to resolve this,

now i have 3 accounts active on my name with only one line ( i only app**** for one line) 2X 20mb lines 1X 10mb line

Still only have 10mb line active and the issue is not resolved