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hendrik L

1 reviews | Active since Jan 2013

06 Sept 2017, 15:09

SIGNED FOR MONTH TO MONTH FIND OUT I HAD A CONTRACT 24 MONTHS

i signed up for telkom service at the beginning of the year at the telkom store, i told them i want a month to month dls promo package i had to pay a R700 deposit and recived my username and pasword and installation was done, well done telkom you did something right, only after a few months i saw on my invoice that i have a 2 year contract and is now stuck in this thing for 24 months, that is not what i agreed apon, you may avoid telkom store centurion mall, happened there, then it gets better, i got suspended in month 3 a few days after i made payment on my account and had to phone a manager at telkom to unsuspend me since the payment already reflected at telkom, then i was charged a R228 recconection fee, for being suspended wrongfully, then another month passed and now we in september, i phoned in on the 28th and they gave me an amount what i have to pay and i paid it, only to find an sms on my phone saying that i am in arears with over R600 and pay immidiatly to avoid line being suspended, and now i told accounts that i get paid on the 22nd and can pay then and they told me it will be suspended then and they cant do anything about this because its an automated system suspention and if i dont pay before the 22nd it will be suspended again and i will have to pay another Reconstruction fee, this was was due on 25 aug, its less than 30 days in arrears and i spend almost an hour on the line with telkom wasting my time again, when will telkom start taking customer service seriously,

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