Signal strong but service is non existant

Item: Telkom
Rating: 1
Author: Jacques R

I started with Telkom about 2.5 years ago. I recently moved to Germiston and renewed my contract. I am shocked with the level of signal I am seeing.

My device shows that I have 3 bars on 4G but I am unable to even load a website on 1 device connected to this WiFi.

How is this possible? This is a constant irritation, even with full signal on 3G my download speed does not exceed 0.3Mbps.

I did a speed test on my Vodacom signal, from my phone. The signal showed that it had 2 bars on 4G and yet, the download speed is in excess of 3Mbps.

I have been assured that they are busy with a rollout of LTE in my area but with this level of inconsistency in signal, I would like to warn any 'would-be' victim of this obstructive, inferior and false advertising.

I was hoping to stream video using this device but with a download speed of less than 0.5Mbps on 4G. It is imposible. How is this inconsistency not a bridge of the Consumer Protection Act?

I have speed tests done between 2017/09 till 2018/01 showing EXTEMELY poor download speeds.

Helpful (0)

Replies (2)

Jacques R's updateReviewer Update

16 Feb 2018, 09:15

Hi Launa Thank you for your reply. I mailed them: Hi Launa said I should contact you. I have a HUGE problem. I have been a Telkom Mobile subscriber for almost 3 years now. I recently moved to Germiston and the internet is SHOCKING! The Kennedy 1 Mercurius Rd Solheim, Germiston Gauteng 1401 Don’t get me wrong, I have signal, the LTE router show 3 bars on 4G, but I have a download speed of 0.3Mbps. I do not understand how this is possible. I have checked on your site and I should have 4G coverage in my area. With my conversation regarding my upgrade to a new contract, I was told that you were busy installing LTE around my area and my area should enjoy this coverage soon. I recently took the router to my father-in-law, who lives in Benoni next to the bunny park, Davidson str, Rynfield and there it gets a download speed of 20Mbps but shows the same signal. What is going on?

Jacques R's update16 Feb 2018, 09:15

Reviewer Update

Jacques R's updateReviewer Update

20 Mar 2018, 10:01

No reply after this 1 initial attempt. Really dissapointing and non existing customer service.

Jacques R's update20 Mar 2018, 10:01

Reviewer Update

No reply after this 1 initial attempt. Really dissapointing and non existing customer service.