lvdm
leon van der merwe

1 reviews | Active since Apr 2013

26 Jun 2017, 12:18

signal drop telkom reluctant to support

<p>For the past two months I have been trying to convince Telkom that I have a signal drop and need their assistance. They have send me from one department to another without any success. I have also been in contact with their technical department and me and the lady had a very bad screeming match and I was falsy accused of providing false info when I initially app**** for the contract. Really!!!</p> <p>I have renewed my contract in Febr 2017 and have since have moved up the street 600 meters</p> <p>I have also checked the LTE signal coverage and this new place falls within the coverage area</p> <p>I still to date have no proper signal varying from 0.97 to sometime 7.00 mbps and this only after 23.00</p> <p>I have just been to the branch and the manager refuses to assist and told me to get in contact with Technical dept </p> <p>No one is prepared to drive out to physically check the signal!!</p> <p>I was told I must do these type of signal check this before I renew my contract. It is the customer's responsibility</p> <p>I should have taken out a LTE contract with Cell C rather than Telkom</p> <p>Leon van der Merwe</p>

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