Sies

I have been trying to assist my mother in law. She received coms from Telkom that copper lines are no longer supported and that she need to contact telkom for a transfer to a wifi phone. My father in law died during lockdown and my mother in law is very vulnerable to infections. The telkom lines was on my father in laws name. Hence telkom can't help her on the call Centre to change the account. I personally shared a email with telkom as per instructions from the call Centre. For weeks nothing happens. Evertime we call the call Centre, they inform us that they can see my mail shared with telkom but that nobody on telkom side has make a effort to do something and that they can't help to which to wifi without talking to my deceased father in law? Eventually my vulnerable 70 plus year old mother in law goes to telkom Centurion. Stand in the que. When she gets to a agent they can't help her and send her home without service, she apparently need to contact the call Centre. We call the call Centre they can see the email but no one at telkom has actioned the instruction. They advised us to rather visit our local telkom office. This time I took time off from work and took my vonuralbal mother in law to telkom Centurion. Again they was not really interested to help her. But I interjected and insisted, eventually they said that they changed ownership to her name. I again insisted that they provide us proof that is been done. They printed a slip or job card which does not say a much. But they still can't change the copper line to wifi that we have to do with the call Centre. The telkom bot are weekly sending sms to my mother in law cell phone warning that they are going to discontinue their service, and she been making use of this number and the telkom line for almost 40 years. They guy helping us at telkom said it will take a day or two for the change to reflect on the telkom system. We waited 2 working days and a weekend before on Teusday, we again phones the call Centre. My mother in law was informed that they need to talk to my deseases father in law as the account is on his name. Telkom call Centre then informed her that they will contact her when the system is updated with her details, and that she should not worry the sms are just for marketing purposes. Yesterday they cut her line although she has no outstanding payments. She exposes herself again dokters advise to public contact twice. We shared mails and at least 10 call between me my wife and her to the call Centre. Emails shared and proof that the ownership was changed. My mother in law is not technology sufficient and is dependent on her land-line. All her friends whom calls her regularly to support her now that she is living alone without her husband can't reach her. They just know this number. She is crying angry and frustrated and I can see that depression and desperation is soon to follow. All I can say to telkom is Shame on you sies! At all cost please use any provider but stay away from Telkom they are not able to help you. You might get a good price but I can assure you you won't get service. They will do everything possible to pass the service bucket to somebody whom alos won't take action or responsibility. They don't care that people whom are vunural to the corana deseases Has to physical visit site que with people to get thing done. Stay away stay away...