SICKENING CUSTOMER SERVICE!!!

WORST CUSTOMER SERVICE EVER!!!

If you are reading this review, I would like to give you a friendly word of advice and NOT EVER take up any product or service with TELKOM! Here is why...

Upon moving to my new residence, I had taken up a 4mb Uncapped ADSL with Telkom. Further I purchased my own modem and did not take the one provided with this particular deal. In my area (Greenwood Park, Durban) I was advised that the cabling was ****** and thus there is no service available for the forseeable future. After learning of this, I had visited Telkom Gateway to cancel this contract as it was legally a breach on their behalf, as they were unable to provide the promised service.

This cancellation, however was not completed successfully. I was shocked by this (having already paid roughly 4 months subscriptions for absolutely nothing). I had then contacted the 10210 number and provided telephonic instruction to cancel with immediate effect. A month later I had read up about the Cancellations department being inundated with requests and to my suprise (or not) my contract still had not been cancelled. I was advised that I owed Telkom something in the region of R3000 (which was settled in full) in order to take my account out of arrears and for them to process the cancellation.

2 months later no confirmation was supp**** to me, so I visited the La Lucia Mall branch to action the cancellation on their system once more. I was assured that this was SUCCESSFULLY cancelled by the consultant who assisted me.

In December 2018 I was sent a notice for collection and was handed over to Debt collectors for the outstanding amount which I was incorrectly billed for. In essence, if someone were to review the full electronic footprint and extract all relevant calls (which I was charged for) they will see that Telkom actually owes money to me and not the other way around.

I am completely irrate with the appauling service and refuse to pay a single CENT to Telkom going forward. Their system is a complete joke in all honesty.

I am writing this as a final plea to the relevant Customer Service superiors to make contact with me to discuss my matters. If not the case, I will be taking up via means of the CPA and will definitely continue to advise all of my friends, family and collegues to steer clear of ANY advertised "DEAL" with Telkom.