Sick to Death

I AM SICK TO DEATH about getting messages like this....\Dear customer, due to the non-payment of your mobile service the service will be interrupted within 48 hours. Please make payment using reference *** for R 381.35If you have paid the account please ignore this sms. Restoration of the service can take up to 48 hours<br> Time: 10/02/2016 15:42:59\" WITH NO RESOLUTION in sight for 13 MONTHS! REALLY?!!!<br> Every three/four days i'm cc'd on emails being forwarded from one person to the next to sort this out and no surprise surprise that it doesn't get sorted! We just seem to get shuffled on and on and on and on from one person to the next to the next to the next to the next...<br> "