bM
bontle M

1 reviews | Active since Apr 2015

18 Apr 2015, 15:15

Sick & tired of telkom & it's *** service!!!

Good day <br> My name is Bontle Mhlongo and I've been having problems with my telkom account since January. I changed my banking details in December and I called telkom call center to inform them and I was told everything is okay my details have been changed. Only to find out four months later that the stupid ***** I dealt with didn't change my details. Every month I get smses from telkom saying it's been debited then five days later I get an sms saying my account is unpaid. I ended up going to the bank to see what's going on then they said it's telkoms side that's ****ing me up as they are still using my old banking details. Im seriously ****ed off and flippin frustrated because now all my work things have come to a stand still. I've emailed my receipt of payment to almost 5 call center agents as I had to pay manually, went to telkom at maponya mall, they emailed it as well, I was told in 24hours it will be sorted. My payment was made on Tuesday the 14th April 2015 @ 11h00. Today is Saturday the 18th April 2015 and still my damn account is still suspended. Can I get help of some sort to get my phone activated please...because I can't take it anymore seriously. I'm taking to the media!

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Replies (1)
Telkom
Telkom's reply22 Apr 2015, 09:39
Official
Hello B.Mhlongo,

As per our telephonic conversation, we are glad that the account is out of collection. We are liaising with our Collections Team to make sure that the same is not repeated.

Your reference number is SM105607.

Have A Great Day!

Regards,
Joshua Mnisi
Telkom Social Media Team