Sick & Tired

Good Day, I have been a client with Telkom for over a year now. In December 2017 I had a problem with my Wi-Fi and was down for 3 weeks after fighting for 3 weeks they sent someone out to fix it there after I tried to get Telkom to credit my account for those 3 weeks after fighting for 2 months I never heard anything for them so just gave up. This time I’m not giving up to be ******. I took out a 10mbps line for R 799.99 uncapped Wi-Fi a month. Recently in may I was contact a few times for ongoing weeks and was offered a 20mbps line for 1007.99 a month all includes I made very sure there was no extra hidden cost. After a few more calls I took the deal to upgrade my line once again was insured that that there was no extra cost. So this was at the end of May. My 20mbps line kicked in June around 6/7 of June. My bill for June came to R 1,769.15. I phoned to log a fault, got a case number ref ********** 3. After a few weeks I phoned again to check the progress of my fault this time I was given the run around for sales to faults back to sales back to billing after being told that it was a deal code they forgot to give my package any ways was given a new case number/ref number and was told I would be contacted. I then got my second bill was billed R 2,611.63 I phoned through again to find out wat the hell was happening once again no one could give me any answers I told the lady that I wanted to speak to a supervisor after fighting with her for a while she took the time to explain the bill to me and told me what she could see and what the problem was that they had forgot to give me my discount on my bill and that I’m only supposed to pay R 1007.99 she seemed to be very helpful I was happy after all she had done I was on the gall for a good 57mins she told me to please hold and she would get her supervisor I landed up holding for another 25mins and seemed as the phone has gone dead them I was cut off. I have phone a number of more time with each time getting a new ref/case number and then being told that it’s been escalated I can also never speak to the same person. And have to explain my problem to a new consultant every time.

I phone though on Wednesday last week. Spoke to a lady whom I got very ugly with I apologized after a while and was finely got through to a supervisor by the name of Nomi the consultant I spoke to was levern davis now they both seems very helpful and I was happy felt as that finely someone was going to get me some answers and sort this out after 3 months of phoning fighting complaining nomi told me she would call me with the hour with feedback. After 4 hour I called back and she still didn’t have any feedback for me that she would contact me. Then Thursday I phone again 24 hour later I had heard NOTHING AGAIN. When phoning I was told that there was no one by that name and that I was through to the Dbn not JHB call center now I’m so tired if this *******. On Monday dated 03/09/2018 I phoned though again thought I would be clever and ask if they could explain my bill to me they could tell me everything about how much I have paid was billed blah blah blah, but he couldn’t tell me any problem on my account, I was so lived I told him to get me a supervisor because I’m tired of explaining my problem and how can they not tell me what is doing on he wouldn’t put me through to a supervisor and then put me on hold for at least 25mins then coming back to tell me that him and his supervisor escalated my problem and someone will contact me today is Wednesday I haven’t had any feedback, or just a call to tell me they sorting out my problem NOTHING Telkom doesn’t care about their clients.

my account is now sitting at R3272.64 .

I'm so tired of Telkom what do I do ?? to get an answer or cancel my account