1 reviews | Active since Apr 2015
Sick of Telkom's unreliable service
<p>It is now April and if we have not had a month's full service, ADSL and landline, working since February. We stay in Brackenhurst, Alberton. If lucky it works one week a month. The fault get reported every time and it takes almost 3 weeks to get it fixed. It is costing a fortune to buy data all the time as their is no internet, and it is necessary for business purposes. Telkom say they will credit you for no service, well the credit was a mere R14 and still have to R199 for one week of the line working. How ridiculous is that. Is there anyway a person can contact someone in charge to find out what the hell is going on. </p>
Good day Carolyn,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Carolyn,
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Yes thank you it was restored yesterday. Which was a major surprise, as previously we have waited u to 3 weeks to have the service restored. Thanks for the prompt service. Is this because Hello Peter had to be resorted to first?
Yes thank you it was restored yesterday. Which was a major surprise, as previously we have waited u to 3 weeks to have the service restored. Thanks for the prompt service. Is this because Hello Peter had to be resorted to first?