AH
Abubakar H

1 reviews | Active since Nov 2016

13 Dec 2016, 09:18

sick of Telkom

<p>43 days...several fault reports...nothing!!!!! empty promises!!! i got a 10mb line from the 1st of November and my line still at the same speed it was before i upgraded to 10mb...which is a speed of 2mbps (200kbps) and sometimes way less than that but still got a bill for a 10mb line speed after they send a fault to "management" to change the bill but nothing nothing nothing!!! I refuse to pay that money i will take Telkom to court if i must!!! on every fault they promise me that a technician will have a look at my problem its almost christmas and im sure santa will come before them!!! im sick of Telkom and i was a guy who used to believe telkom the best but not anymore...i want my bill to be less and for now for telkom to put me back on 2mb until they figure out how to put me on a 10mb line! or to cancel everything if they even cant do that!!! </p>

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Replies (1)
Telkom
Telkom's reply13 Dec 2016, 13:52
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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