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MN
Marie N

1 reviews | Active since Sept 2017

02 Oct 2017, 10:42

Sick Elderly Couple struggling

My parents are elderly with my mom being confined to her bed. My dad is 85 and if something happens to them they need to use their Telkom line for emergencies as you are well aware the elderly people don't like to use or know the technology of a cellphone. Their Telkom line is faulty now for more than a month. Every time my dad phones Telkom there is a new excuse. Well, I think Telkom ill treat the elderly people who can't fend for themselves. I am just fed-up with this service which they pay every month but doesn't get any service. I hereby request that somebody phone my dad on his mobile ********** 313 urgently or myself on ********** 741. The excuses are getting ridiculous now and we need that line repaired ASAP. I have a doctor certificate which I can forward stating that my mom is very sick and was hospitalized for more than a month earlier this year. So this needs to be sorted out ASAP.

Thanks

Marie Nolan

0
Replies (4)
MN
Marie N's update10 Oct 2017, 11:30
Reviewer Update
Launa, well I just want to mention my mom passed away on the 3rd and my dad didn't have a working line to phone all relatives and friends and we had to load airtime on his mobile to do this. I really feel that Telkom must compensate him for the time the line was/is not working. He is a pensioner and why must he pay for a service he doesn't get? ID: ********** 028085 Account nr: ********** 30001 Phone nr: ********** 768
MN
Marie N's update11 Oct 2017, 15:28
Reviewer Update
Really?????? 24 Hours later and nobody even bothered to pick up a phone and make contact with either my dad or myself. This is really unacceptable. If we don't get a response then Telkom leaves us no option as to lodge a complaint with the consumer law. Telkom thinks because they have the monopoly in landline telecommunications that they can do what they want. This is soooo unfair. We have proof of all the phone calls and emails and complaint sites we've used and NOTHING helped.
MN
Marie N's update19 Oct 2017, 12:26
Reviewer Update
Ok, please please please tell me what a person needs to do to get ANY kind of service from Telkom? I've tried all the platforms available to get this problem sorted out but nothing helps. Hello Peter, Facebook, Customer services number....... So please tell me what to do... My dad is 85 without a landline. I get very scared to think what could happen and he wants to reach somebody and it is not possible. NOBODY DIDN'T EVEN BOTHER TO PICK UP A PHONE AND CALL US TO TAKE ACTION...
MN
Marie N's update23 Oct 2017, 15:35
Reviewer Update
Ok, somebody came to fix the line on Friday and it worked for 3 days and now it's totally dead again as well as my dad's Telkom Internet also. Please please please send somebody out that can fix the problem.