Sick and tired of this service

I have asked for my line to be upgraded from a 4meg to a 20meg line on 18/10/2017 , on the 20th Telkom delivered the new router , however I was still on the 4meg line

I went into the store on the 21st as per the advice from your technical department to ask them to close the order for the line to upgrade , the store told me I need to wait 5 days for the order to close and the line will upgrade

I then called in on 25/10/2018 and spoke to your sales team as the line was still not upgraded , the consultant then informed me that there was a delay with the job card but it has been handed over and the order will be closed by the close of business

On 26/10/2017 I called in again and nothing had happened , I was then told it will be escalated

31/10/2017 I called into your sales department again and was told everything is done on their side and I need to contact technical

01/11/2017 I opened a hellopeter case in hopes to get a response

02/11/2017 I called technical in the morning and the consultant said the line has been upgraded when I get home I will find it on 20meg , to my surprise it was still on 4meg , I then called in again and was told I need to speak to sales to close the order and there is nothing they can do

03/11/2017 I called technical in the morning and once again a consultant said its on 20megs and the line is syncing at 20megs , as I ended the called I phoned someone at home to do a speed test and once again to my surprise it was still on 4megs , 5 minutes later I called in again and was told its still on 4megs

I cant deal with the constant back and forth between sales and technical , the amount of lies I have been fed and Telkom thinks this is unacceptable , this has to be the worst customer service I have ever received and no one seems to care

Not to mention the amount of time a person is made to hold on its an average of 30 minutes per call and this is not from a free Telkom line it is from a cellphone

I would appreciate and urgent response

The number in question is ********** 437

regards