SICK AND TIRED OF TELKOM'S PATHETIC SERVICE!!!!!!!!!!

I have been experiencing an issue with Telkom which isn't the first time that i experience this. Firstly the reason why I do a manual payment is because after numerous attempts of changing my banking details Telkom can still not get this right. I have made this payment with a reference number that I received from one of Telkom's call centre agents, this had then went into the wrong account, as I have two accounts with Telkom, Telkom had separated these accounts, not on my request! So now i have been sitting for 2 weeks without having any service my phone has been totally cut, I had called in on the 21st of September 2017 to log this case but still nothing has been done, yesterday (the 3rd of October) I called in again and was notified that this case had been sent to the wrong department and they will have to log this case again with the correct department, so here I sit without service for almost 2 weeks that I will still have to pay for at the end of October, bear in mind this was not my fault. And still I get told that I must wait another 72 WORKING hours which is 8 hours a day that means another 9 days! This is ridiculous and not the first time it has happened, it is pathetic service that I have received from you guys and in all honesty I truly wish I had never gone down this road with Telkom, I have never experienced and problems like this before in all my years using a different cellphone service! I would appreciate that someone in a higher position and someone who can help me to please contact me.