SICK AND TIRED OF TELKOM SERVICE

We need answers!!!!!!!!!!!!!!

Do you guys have a CONTRACT department perhaps? because I am sick and tired with this ups and downs. when me and my partner took insurances FOR BOTH DEVICES, which was suggested by one of your employees we were not informed that TELKOM INSURANCE is administered by FINRITE. Lately we have been ******, two devices have been taken(******) now when we need to claim, we are told to communicate with FINRITE? ,When we contacted FINRITE we were told about access that amounted to R8600 for both devices, I mean where does one get such an amount of money laying around in the middle of the month???????? are you guys aware that FINRITE is charging your customers such an amount of money???? if I may ask what do you guys do with the monthly premiums you debit us every month, if we have to pay such an amount of money before our phones can be replaced ?? This is the third week without PHONES NOW, you can imagine the frustration.Mind you we have 5 (FIVE CONTRATCTS)with Telkom, can we have this matter resolved as in this week please?

OTHERWISE PLEASE CANCEL ALL THIS CONTRACTS, BECAUSE YOU ARE NOT GOING TO DEBIT US EVEN A CENT COME MONTH END.