Sick and tired of Telkom faults and bad attitude

In the last two months, we have had three faults with our Telkom landline.The first was a lightning strike which took 10 days to get a response as they clearly don't bother with the sms fault reporting that they offer. We then made the huge mistake of getting WiFi on out landline.The Telkom line crashed last week,taking a week and endless phonecalls to get a response from them.The line was 'fixed' on the 20th and on the 24th it crashed again. <br> I tried to phone their so-called customer care line, held on for over 30 minutes twice while I got a recorded message saying they are on strike. I then went to their Northgate store hoping to try and arrange somebody to come and fix my line but was told that the Telkom stores are only interested in sales and do not do anything concerning customer care in any form.I was left with the only option of using the sms reporting, and the final insult was that an hour later, Telkom called saying they had received a request from me for a new line. I explanied that no,I was asking for a fault to be repaired,the woman said she was from sales and immediately became totally disinterested. Telkom CLEARLY is only interested in sales and not customer care.