Sick and tired of telkom

I am tired of telkom. I have been paying my account based on the invoice that is online, and their method of payment only allows me to pay what is on the invoice, its been 2 months now. For the month of june they email me the invoice to the total amount of R850 and they have suspended my lines. I have been trying to call them since the 1st June, even today the 10th June with no response for about 3 hours. Your incompetence is affecting the future of my child and I can't work as well as we don't have access to the internet. I feel being ****** by Telkom as I have been paying my account according to the online invoice. This is sickening as it looks like telkom does not take their customers a priority and serious. It is not possible that everyone is complaining about such a big organisation and nothing is being done.

How is it possible that the organisation big as telkom does not have an email address for customer complaints, may be this was intentional bcoz they don't care about their customers.????????????????????