Sick and TIRED of Telkom B..S!

Fibre router developed issues a while ago. Telkom suggested I subscribe to new fibre deal: same speeds, same monthly price and I get a new router. Done. Router delivered. Internet working again.

Got my first invoice: Telkom added TI-Mailbox subscription without my consent to the account: extra amount billed.

Billing department has reversed the charge, said I must speak to Sales department to get it removed. Sales cannot help - off line. Phone later, "No, Retention dept must remove the subscription". Phone Retention: they cannot remove it, active since 2017 (I've NEVER had a Telkom email account!), must speak to Sales dept. Phone Sales: off line...

Phone later: Nope, I must speak to retention as only they can remove the subcription.

What in the actual f..k ???