Sick and Tired of Service - TELKOM

I upgraded to Fibre in November 2018. Vumatel installed the Fibre box. Telkom delivered the router, but up until today I don't have Wifi, as the router has not been activated. I have made several calls to Telkom, still no help. I contacted them on Facebook, but still no help. I am SO Fedup with Telkom,and I regret getting Fibre with them. Frustrating to say the least.....