Sick and tired of logging the same fault for the same issues with Telkom

I have an ADSL line installed at home and has given me endless internet line issues with Telkom for the last 2 years. I cannot continue to log fault requests where it takes 2 weeks to resolve, knowing the issue can be fixed within an hour. I have 1st hand experience in this as I have seen technicians perform the work in front of me and informing me that the telephone exchange has not been properly maintained and upgraded for a very long time. Knowing this, it makes me wonder when Telkom will ever find the time to rectify this issue, or better yet, make provision for installing fiber infrastructure in our area (Summerville, Kiuilsriver). I am sick and tired of logging fault requests, sick and tired of telkom reps treating my ongoing issue as it needs to be assessed when they feel it is necessary and just PLAIN SICK AND TIRED of such a **** service. ENOUGH IS ENOUGH!!! I want my issue resolved IMMEDIATELY!!! I REFUSE TO WAIT ANY LONGER !!! GET YOUR **** IN ORDER TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!