1 reviews | Active since May 2013
sick and tired of excuses from telkom
<p>this is the third outage ive had in a matter of 3 months, each time a technician comes out, it takes about 3 weeks, to tell me what the previous technician did wrong and that its apparently "fixed", from the first excuse being cable theft, to the next excuse being they didn't lay the cables properly, to the next excuse of supposedly laying new cables and it won't happen again, I am fed up. I am paying and paying and I work online, and my line just NEVER works for more than a week. I am no longer arguing, "escalating" and being reasonable to anyone, I have got at least 8 reference numbers since then, I will not fill in any cancellation forms and I am tired of excuses, I will just refuse to pay for anything from here on out until my line is actually fixed for good. I brought you guys at least 40 customers from being an IT tech and this is the service I get in return, To pay ADSL and constant DATA charges cause my stupid line never works, My dial tone constantly dies along with my ADSL. finally FED UP of telkom.</p>
Good Day.
I find this unacceptable as I have had a total of 2 1/2 weeks uptime in the past 3 months, the rest has been down time, and the last time was also "cable theft", then "technicians messing up".
my job depends on a line that is literally NEVER on the past 5 months yet all i do is keep paying for your service that is never on and still double that on mobile data to account for the mess ups of telkom constantly.
Now a whole month again?!
I understood the first time, even the second time I understood, but not a third time.
this is becoming ridiculous don't you think? see it from my point of view, if you worked with your line, and it has been down 85% of the time yet you are still paying, would you still even be using this service? I highly doubt it.
All i know is, either make me another plan or cancel my line, either way I am beyond fed up and beyond reason anymore, I am tired of spending money for a service I just do not receive.
Thank you
Good Day.
I find this unacceptable as I have had a total of 2 1/2 weeks uptime in the past 3 months, the rest has been down time, and the last time was also "cable theft", then "technicians messing up".
my job depends on a line that is literally NEVER on the past 5 months yet all i do is keep paying for your service that is never on and still double that on mobile data to account for the mess ups of telkom constantly.
Now a whole month again?!
I understood the first time, even the second time I understood, but not a third time.
this is becoming ridiculous don't you think? see it from my point of view, if you worked with your line, and it has been down 85% of the time yet you are still paying, would you still even be using this service? I highly doubt it.
All i know is, either make me another plan or cancel my line, either way I am beyond fed up and beyond reason anymore, I am tired of spending money for a service I just do not receive.
Thank you