SICK AND TIRED OF 8TA / TELKOM MOBILE

I went into Cape Gate's Telkom Mobile/ 8ta store to cancel my contract when one of the ladies told me that contracts can only be cancelled via a phone call to the customer care line. When I received my statement I was charged an extra R57.50 when my contract was supposed to have ended. I phoned the customer care line and was told that I should go into the store. I AM SICK AND TIRED OF TELKOM MOBILE! If their business could be banned I would be happy. This is probably the eighth time I have an issue with them!