Sick and tired for no service or feedback on Cases lodge!

<p>Ill make it short and sweet for Telkom... I have been trying to cancel my contract with you guys since October 2016 due to a immagration to a cheper plan. There was a miss understanding between the sales angent and myself as he advised me there will be no cancelation fee and that i needed a new device and so on... I filled in my cancelation form and mail it as requested. My monthy payment went from R329..00 to R528.00 in sted of R199.00 as planned. I then logde a call which stated they had to investagte and oull the call to see who's fualt this was. I had to keep on logging calls as the case nuber rechead it 48hour and they would close the case with no feedback.</p> <p>After April, the service for my WiFi has been suspended till futher notice... no more debit order are going off and no feedback for the center has been received. My last call ended with a Service manager will call me and update me on the case.</p> <p>I still receive my billing account and the outstanding balance is growing...</p> <p> </p> <p>Now my question is...</p> <p> </p> <p>What do i have to do to get this solved as i dont want this to reflect badly on my credit score, which is does just FYI, and I dont want there product and servise any longer.</p>