Sick and Tired
<p>I am incredibly frustrated with the pathetic service I have received from Telkom Mobile. I had an 8ta contract for over 3 years, I cancelled the contract om 23 October 2015 at 13:43 place Irene Village Mall Telkom. I filled out the documentation and they told me the issue is resolved. However money was still being deducted from my account. On Monday, January 04, 2016 11:45 AM I resent the documentation hoping this will now be cancelled. On the Friday, 19 February 2016 11:21 AM I got my first communication with Telkom, how lovely they must be a competent bunch to take over a month to contact clients. Their email read: The reference number of the case logged as per the request in question is ********** 7</p> <p>, you can follow up on it anytime on 081180 and rest assured that someone will be in contact with you to advise the turn-around-time it will take to address and resolve this matter with you accordingly.</p> <p> Surprise Surprise NO ONE can assist you on the 081810 number as you cannot speak to retentions directly (how convenient) I manage to speak to 4 people Richard, Tracy, Terrance and Thuli and non of them could assist me! So how are you suppose to "follow up"on the cancellation?????</p> <p> </p> <p>I then got a phone call from a lady by the name of NENE on the 19th of August yes August after I went back to the Irene branch time and time again. She ensured me the matter will be resolved and that I will no longer be billed for this issue.</p> <p>Guess what NOOOOO!! Still I am being debited with this TELKOM account every month.</p> <p> </p> <p>I don’t know what to do anymore, my Hubby doesn’t want me to cancel the debit order because of blacklisting but I see no other way out. I have lost thousands of rands to the incompetence of TELKOM. I want back payment and I just want them out of my life!!!</p> <p> </p>