Sick and tired

Since mid September I have been stuggling with Telkom and their appalling communication. I have yet to have any feedback on the 116 pages of computer printout that apparently showed I owed telkom money from 2007. Today was the last straw. I firstly had my appointment changed for my ADSL from today ro 26th oct, I spent an hour in bayside sorting this out as I had a day planned around it. My adls was delivered at 16.15 (late) and had no password or account number so could not be set up. Spent another hour in the bayside branch and eventually got a s**** of paper with my details on it. Got home and could not log in with the details. Called 10210 to find out my account had been suspended. Today in my waiting for something I cannot use I have lost money, had my time wasted and am still no further forward than i was a month ago. I was promised communmication on 22nd sep but have had nothing. I want someone senior to call me not a call centre operative!