SICK and tired

my situation is going on for ALMOST three months now. This is some of my CORRESPONDENCES Sir/madam I called in several (3) times on 20/03- up to my call today the situation I has not been RESOLVED THE crux of my call on 20/03 was to CANCELL an upgrade I had placed on 13/03 The reason for my cancellation was due to A TECHNICIAN calling in and advising Me that MY LINE could not be synched to 4 mbs.

The FRUSTRATIONS leading up to today’s call is as follows: 20/03 called at 8:50 spoke to PHUMELALA; who advised me cancellation Was done; will SMS me a CONFIRMATION in about an hour’s time

Little over an hour (10:20); spoke to BUSISIWE- query about SMS; she tells me cancellation Not done TOLD ME THEN will e-mail PHUMELALA to remind AND told me SMS will follow

Almost two hours later (12:19) spoke to MEDDIE (not sure about name/spelling)- Still not done BUT assured me it would be done by AFTERNOON. WAITED TILL Next day though but was a holiday Called today (22/03 at 10:55) spoke to AMINA – explained situation to her- she TRIED TO HELP ME (but regrettably) informed me NOTHING WAS DONE; UNDERSTOOD My concerns and advised me she will do it as soon as she get a manager- I asked to Speak to manager- waited almost 10 min. but WERE in a meeting- she took my info Down and told me they will call me –it is now 11:53 @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@ Did not receive current bill – REQUESTED on 16/04 Received then NOTICED I WAS INCORRECTLY BILLED - PHONED back [10210] to query;

They told me FURTHER QUERY with sales [10213] Did this corresponded with NOMPUMELELO; TOLDME CANCELLATION WAS DONE – REQUESTED e-mail – obliged CALLED BACK TO [10210] – spoke to a RENEE – understood problem but i Did not have a REFERENCE NO. FOR THE CANCELLATION; SHE LOGGED COMPLAINT; gave me reference no. ********** 1 – also SMSed The info. – told me to call back in about seven days – should be sorted out SAME afternoon/morning CORRESPONDED WITH NOMPUMELELO regarding Reference no for cancellation. She kindly sent IT TO ME - ********** 35A Today 24/04 called to query situation – STILL NOT SORTED OUT SPOKE TO SAMKELISIWE- [almost ½ hour] – after much CONVERSING Told me she will get a manager to call me [at that point I told her I was TOLD THAT In the PAST [about 4 times and it NEVER HAPPENED]- she eventually KINDLY Understood my PLIGHT and got me a person named APHIWE to speak to me- this call Eventually came through- and only lasted about 3 minutes; she had another URGENT CALL And was going to call me back - its about 45 minutes now--- so I am not sure if APHIWE EXISTS OR TELKOM gives a damn about its customers

Spoke 16/04 to RENEE regarding cancellation [10210] Explained I received info/e-mail from NOMPUMELELO Wanted reference no - did not have LOGGED DISPUTE FOR ME – NO ********** 1 – CALL Back 14 days to follow up [abt 28/04]

CALLED 10213

Communicated via e-mail with NOMPUMELELO- on same day Problem with sending mail KINDLY gave me info was seeking on 17/04 - ref no ********** 35A

Corresponded via e-mail to a certain Samantha Naicker Assistant Ops Manager - BILLINGS from 19 May 2018 onward (on Several occasions – told me will forward/help with situation-

NO CORRESPONDENCE FROM ANY BODY AND PROBLEM STILL NOT RESOLVED. (IT IS now almost three months later 5/6/18)

MIKE S. GOUNDEN