Shunted, Ignored, Pushed from pillar to post, at my wits end

<p>I was forced to move through my owner where I was renting selling the property abrubtly.</p> <p> </p> <p>The situation stretches for 2 months now. I logged a fault with Telkom that my LTE is faulty, I have deplorable speeds. Telkom's response was that I moved and would have to make do with the 3G that is within my area. I told them that I do not even have Edge, after 6 weeks a technician came out and tested. He could not even do a speed test the connection was so bad, he said its the worst internet connection and speed he has ever seen.</p> <p> </p> <p>Ever since the technician has been to my place I have been hounding telkom for feedback, I have spent hours on the phone being shunted around from department to department. My last recon had me spending 5 hours on the phone with the call centre. I have tried facebook, and each time get a different answer that does not get me any results, follow-up or feedback. I have begged for service, for the last two months I have been paying for LTE and getting nothing near that which is promised.</p> <p> </p> <p>I have absolutely no further choice, the balance of my contract is 18months and I cannot pay that. Every time I spoke to the call centre I said I was willing to stay with Telkom, just wanting a different offering and each time I was told this is not possible. </p> <p> </p> <p>As a last resort I am writing this, without any feedback I am going to cancel my debit order. The resultant handing over to a credit company will force me to show the proof of cancellation form mailed and recieved, numerous phone calls, facebook exchanges and the technicians report and take this evidence to the Ombud. I have done everything physically possible to contact the right person at Telkom and no response.</p> <p> </p> <p>I can not continue to pay for a service and not get that service. </p>