Shows no support for small business tel lines

We reported a fault (third in this year) for our telephone line on 12 Feb 2016. According to the latest call a technician has not been assigned to our fault yet, 10 days later. This is after numerous calls and messages, confirmation given that a technician had been dispatched (On last Thursday) and on Sunday (today). It took 11 calls to the call center on Thursday not to get a way to redirect my landline calls to my cellphone. On Friday morning it was working for 10 minutes and I could redirect the calls. All 8 email addresses furnished by the call center was undeliverable except one that came back with an \on leave\" message. No support person even tried to help.<br> <br> The call center personnel lies, trying to pacify the clients. It will be of greater value to tell the truth and help the clients to do their business than to lie and sigh. <br> <br> Since I am paying for a service which is not rendered, I want a refund for all the redirected calls as well as for my line rental that has been non-existent for the last 10 days (and running)<br> <br> It is sad that a great institution like Telkom has such a bad attitude (sigh) and a technical repair team, obviously swamped with bad infrastructure. "