Showmax Vouchers

I have been in communication with Telkom from October 2017 regarding the fact that I am not receiving my Showmax Voucher numbers from July yet they bill me for it every month.

I was passed from the Accounts Queries to Technical on every call I made, but yet nothing has been resolved. I would like this resolved, refund my months paid back to me as I cannot use this service. I am told that I do not have a showmax account, obviously I do not as I have not been active for months, I must re-activate my account with them once I have received my voucher details.

I would truly like to get this resolved! 2018 new expectations from Telkom!