Showmax voucher error

Good day,

Telkom Account no : ********** 40215

I have tried on numerous occasions to cancel the showmax service through Telkom as NO ONE at Telkom knows how to get the voucher code. Why do they offer a service they cannot provide? I pay for showmax off my bank account and Telkom charge me for.

I have tried to cancel this service online and it does not give me an option to cancel. I have called client services which refers me to sales and sales refers me to client services.

I want this service cancelled within 14 days and be refunded all the charges for a service I am being charged for and not getting.

Can I also have an email address where I can submit an official complaint as I am taking this matter to ICASA.

Kind regards,

Gustav