GW
Graeme W

1 reviews | Active since Oct 2016

19 Oct 2016, 21:24

ShowMax using data

<p>I registered for the ShowMax Bolt-on package on the 14 October, linked to my home ADSL, since then i have experienced large data loss due to ShowMax, which was not as advertised. I have since been to a Telkom store and been on the phone with 10213 for an hour with no one answering and still no resolution. I was told to email ********** <p> </p> <p>I have received no response.</p> <p>As a long standing customer, I have been totally dissapointed by an exciting new bolt-on package.</p>

0
Replies (2)
Telkom
Telkom's reply20 Oct 2016, 13:55
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, please email your affected number or ID number to *** .

Your reference number is AI***

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

GW
Graeme W's update01 Nov 2016, 20:40
Reviewer Update

This issue is still unresolved, the reference number seems to get me nowhere.