LM
Lebogang M

1 reviews | Active since Feb 2018

11 Apr 2018, 13:43

Showmax subscription link is a trap to rob you of your money

When a friend recommended I use Telkom as my service provider I would be happy. That happiness was short lived. Actually I was only happy the first month of my contract with them. I have been trying to get a hold of them through their contact centre to have them cancel my showmax subscription. I have now for 8 days held on the line for more than 2 hours each call. DO NOT link your showmax subscription to your Telkom account it's a trap. They make it easy for you to link the subscription but extremely difficult to cancel. You can't cancel this on line or through their app. The app never works by the way. I am stuck with a subscription I no longer want and no seems to be able to assist me. Showmax linked to Telkom is trap do not do it.

0
Replies (2)
Telkom
Telkom's reply28 Apr 2018, 11:01
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Charl

Telkom Social Media Team

LM
Lebogang M's update25 Jun 2018, 10:31
Reviewer Update
This has still not been resolved. Three months later. Your service is utterly disgusting. South Africa DO NOT use Telkom. They are quick to suspend your number if you delay payment. Yet don't treat complaints in the same manner