Showmax cancellation

I have emailed and called to cancel my showmax subscription, but I keep getting told that there is an error and they are unable to cancel it, I keep getting a case number and I am told that I will get a response but nothing. I have to keep calling, be on hold for a ridiculous amount of time, and even then I don't get the help I need.

It has been over a week now. What ****es me off is that they are going to debit my account for a product I have been trying to cancel without any success!

This is really unacceptable!!!!