ShowMax Bolt-on Disaster

<p>I signed upfor the ShowMax bolt-on packate onto my existing LTE 50GB package about 2 weeks ago and I've been regretting it since. After sign-up a 10GB "entertainment" page was added to my profile.</p> <p>First issue is that the speed dropped drastically from about ~20Mbps to 0.6Mbps; it has since improved but still nowhere close to where it was.<br />Secondly, it looks like everything I do is taken off the 10GB package, the 50GB barely touched. I only tested ShowMax by downloading one 400MB; I've got only about a gig left now. Still, lots of data on my normal package remains unused.</p> <p>The third issue is that I was not told that there's a 10GB limiton the ShowMax package, I also didn't pick that up for the terms and conditions that were on your website then.</p> <p>I logged a call for the 1st two issues; first over the phone then went to a store because "the system was slow", that was 2 weeks ago. I was promised 48-hour resolution but I'm still waiting for someone to call me. I've been calling to find out about the progress and last week a call centre consultant told me that the call had been closed. How? No-one even bothered to call me or visit my house as had been promised.</p> <p> </p> <p>The consultant re-opened the call and another week later I'm yet to be contacted by Telkom.</p> <p> </p> <p>Please remove the bolt-on on my profile as soon as possible until you figure out how it should work exactly.</p> <p> </p> <p>The call reference number is: ********** 2</p>