tL
tanya L
1 reviews | Active since Apr 2013
17 Nov 2017, 09:41
SHOW MAX *******
The subscription was cancelled in June 2017 but Telkom still charges for it every month plus it is not even activated so what is the charge for? The issue has been taken up with them and they refunded one month but continued charging for it. What am I paying for??? I have taken Showmax directly because I cannot get the Telkom one to work and now I am paying two subscriptions!!!
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
21 Nov 2017, 07:58Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply21 Nov 2017, 07:58
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
tL
tanya L's updateReviewer Update
21 Nov 2017, 13:15Dear Yazied, thank you very much for your reply. I suspect that part of the cancellation process was not completed. The Showmax user/profile has been disabled but on the accounts or billing side it wasn't stopped. Thank you for helping me to resolve this
tL
tanya L's update21 Nov 2017, 13:15
Reviewer Update
Dear Yazied, thank you very much for your reply. I suspect that part of the cancellation process was not completed. The Showmax user/profile has been disabled but on the accounts or billing side it wasn't stopped. Thank you for helping me to resolve this
tL
tanya L's updateReviewer Update
11 Dec 2017, 17:23Hi Yazied, it is almost a month later. Does it take that long to resolve this. It's quite simple, we went into Telkom Cresta, cancelled Showmax there and e-mailed the cancellation form.towards the rnd of May. Only one month was cancelled after I spoke to someone online and thereafter the billing continued. We need to be credited for every months' billing from the end of July and we must not be billed for Showmax. We have not had access since the visit to Telkom Cresta
tL
tanya L's update11 Dec 2017, 17:23
Reviewer Update
Hi Yazied, it is almost a month later. Does it take that long to resolve this. It's quite simple, we went into Telkom Cresta, cancelled Showmax there and e-mailed the cancellation form.towards the rnd of May. Only one month was cancelled after I spoke to someone online and thereafter the billing continued. We need to be credited for every months' billing from the end of July and we must not be billed for Showmax. We have not had access since the visit to Telkom Cresta