Shoulder shrugging and TERRIBLE service

<p>I took 2 separate telkom contracts. 1st being a smartdata 50 gb for R699 in my personal name,this was done in february. After 3 months by the way my 10 gigs data disappeared and they THEN told me its just a promotion.</p> <p> </p> <p><br />In april I got the smartplan 100 on my business name for R599.</p> <p> </p> <p><br />For the first two months everything was going very well. In May, my debit orders did not go through as a result of funds. I had a very bad experience when on the 15 June, Telkom debited my account for R1398 on the first package which i was fine with because i covered both May and June. About 1 hour later the same amount went down from my account. I phoned 180 and the lady logged a query. (Still waiting)</p> <p> </p> <p><br />I went to the telkom store in menlyn and i was told of a note on the system saying a refund will be done within 24 hours. ( logged a query, still waiting)</p> <p> </p> <p><br />My smartplan contract went down a few days later R1972.30 and was basically for the pro rata of the acount with 2 months use. The problem i had was that a few days later telkom debited my account again for the same amount. R1972.30.</p> <p> </p> <p><br />Again i went to the telkom store, this time at kolenade retail park. I was told again of a note stating that it also would be done within 24 hours. Again nothing happned. (Logged a query, still waiting)</p> <p> </p> <p><br />I went to my bank and i did a reversal for both double debited amounts. </p> <p> </p> <p><br />I phoned another lady at 180 and i emailed my bank statements and she logged a query. ( STILL WAITING).</p> <p> </p> <p><br />I got home on monday to fine that my data plan is disconnected. Phoned 180 ( again) lady told me that the line is active and that R2094 is outstanding. I then tested the sim card in a phone, and didnt work. Phoned 180. This time i was told that the line is suspended and no outstanding balance. It should be active. Logged a query to her manager and would get back to me. ( still waiting).</p> <p> </p> <p><br />On wednesday i phoned 180 and asked to speak to the manger. I was on hold for 38 minutes and they dropped the call. I phoned back and after another 20 minutes i spoke to a manager, who put me on hold to check my account, then came back and pretended that he cant hear me. Call was dropped, and the phoned me back again pretending that they cant hear me on both my phones. Webt back to telkom kolenade to be told that the system shows r2094 and the actual acount shows R0. We cant speak to anybody, only the call centre. This after waiting 45 minutes for assistance. </p> <p> </p> <p><br />Again i phoned 180, going theough the security questions and explaing my story for the 100th time when after 28 minutes o got through to a manager stating that i should have not reversed the payment, and that i owe telkom R2094 because they did a refund on the 22nd. </p> <p> </p> <p><br />I agreed to make the payment and he promised to send me an sms with banking details and his email adress and then he would activate my account immediately. I did not receive his email. I phone 180 again and again, this person sent him a mail and would get back to me. Still nothing.</p> <p> </p> <p><br />Today i made payment and was told when i went through the whole 180 process again, call being dropped 3 times, once they couldnt hear me that it would take 72 hours to reconnect my line as they dont work on the same system as the bank. I have in total 6 nr at telkom mobile and 2 contract. I wish i could just cancel the lot. </p> <p> </p> <p><br />Very ****ed off with telkom. Alot of time and effort and bad blood pressure for your ****py service ********** 004. ********** 004</p>